Important Information
Policies
To help make your stay at Best Western Heartland Inn in Mattoon as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward policies designed for easy planning.
- Check-In & Check-Out
Check-in begins at 3:00 PM. Check-out is required by 11:00 AM.
- Minimum Age & Identification
Guests must be 21 years or older and present valid government-issued photo ID.
- Pet Policy
Pets are allowed with an additional fee and applicable restrictions. Service animals are exempt.
- Smoking Policy
This is a non-smoking property. Smoking is not permitted indoors.
- Cancellation & Deposits
Policies vary by rate type. Some reservations may require a refundable deposit.